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Job Opportunity: Walkin drive for Team Lead operation:

Job description:

Job Description

Walk-in Interview for Team Leader-International Telecom Voice process (18 May 2019)-Saturday
Address- Tech Mahindra- 
Tech Mahindra Technology Park,
Gate No: 2,
Survey No. 62/1 A,
Qutubullapur Mandal, Bahadurpally,
Hyderabad, Telangana 500043
  Work Location/Job location :Noida
Note : Candidate who are willing to relocate Noida can walkin for interview.
Timing -10:00 AM To 2:00 PM
Contact Person : Catherine(9642990288)
function and Responsibilities:
» Should be able to motivate, develop and mentor team members in a dynamically changing environment.
» Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
» Answer operations related queries from the client.
» capability to handle pressure and a natural go-getter
» Excellent hands on expertise to get into the process deeply & capability to identify the gaps and suggest improvement plans to customer
» To create a conducive and stimulating environment for the teams to accomplish their goals
» Manage expectations of his team members and proactively should be able to sense their needs
» capability to drive process, performance and transformation
» Able to guide the team by implementing best practices and always lead-by-example

candidates Specifications & Qualification:
» Open for 24*7 Environment
» Open for 6 Days Working
» capability to mentor and provide feedback
» capability to handle escalations with demonstrated leadership abilities expertise
» capability to work with cross departments
» Solution Oriented
» knowledge of the Business situation and capcapability to address issues such as attrition, update dissemination and discipline
» Should exhibit patience while giving feedback, open to change, multi-tasking & inter personal expertise
» Calm under work pressure/ any scenario
» Preferably looking for customer support/customer care/customer service (Voice-Process) background
» Sound knowledge about CSAT, Attrition Management and feedback and Coaching
Education Qualification: Any Graduate/Undergraduate with 4 + Years of practice.
Work Location/Job location : Noida

Other details
» Department: Customer Service (Domestic),  Customer Service (Domestic) Customer Service (International) Customer Service (International)
» Business Sector: BPO / Call Center BPO / Call Center
» expertise: operations,  operations, csat,  csat, shrinkage shrinkage
» Other expertise: team leader,  team leader,  sla management,  sla management,  team leading expertise,  team leading expertise,  leadership abilities,  leadership abilities,  attrition attrition
Recruiter details
»Employer's name Tech Mahindra Ltd.
»Company Description:

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. Information technology provides services to customers which include Fortune 500 companies. Information technology is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012
»Email address:
»Telephone: 9642990288
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Job Location: hyderabad, Telangana
Company Type Employer
Post Date: 05/15/2019 / Viewed 44 times
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