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Job Opportunity: Customer Support Executive:

Job description:

Job Description
» Will be responsible to deal with queries over calls, chat & email.
» Candidate will have to handle the email and voice process for international customers for various processes.
» Good Analytical expertise ( to understand user's issue/concern and provide appropriate resolution under the purview of our Product).
» He / she should have good communication expertise (Written and Spoken)
» He / she should be willing to work in shifts
» He / she should have long term plans to work in the company and BPM Industry as well.
»Interview Process of an Associate generally includes three interviews which includes:
An HR round where a candidate is assessed on basic fitment, reason for applying for the position, expectations on compensation
Training, Communication Round where the candidate has to undergo a communication assessment with a team of communication experts. Some companies also use online tools to assess communication expertise
Operations round is conducted by the Operations Asst Manager or Manager level leaders and only those who clear HR and Training round generally make Information technology to this round. Here they are assessed on their availability to work in a BPM company which includes expectation setting on shift timing, training, and compensation.
In some cases where the business is related to special expertise, there are client interviews added to the interview process as well

Other details
» Department: Customer Service (Domestic),  Customer Service (Domestic) Customer Service (International) Customer Service (International)
» Business Sector: BPO / Call Center BPO / Call Center
» expertise: customer support,  customer support, customer service,  customer service, variance analysis,  variance analysis, troubleshooting,  troubleshooting, chat,  chat, sales,  sales, financial forecasting,  financial forecasting, analytical,  analytical, customer relations,  customer relations, voice process,  voice process, bpm,  bpm, communication expertise,  communication expertise, email,  email, international voice process,  international voice process, secondary research,  secondary research, analytical expertise,  analytical expertise, econometrics,  econometrics, economics,  economics, essbase,  essbase, far,  far, communication communication
Recruiter details
»Employer's name Excellent Opportunity Placements
»Company Description:

Welink placement 
»Email address:
»Telephone: 7349617421
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Job Category: Advertising [ View All Advertising Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 11/16/2019 / Viewed 89 times
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