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Offer: Process Associate - AP helpdesk:

Job description:

Job Description

*With a startup spirit and 90,000+ curious and courageous minds, we have the skills to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one We are seeking for We are inviting applications for the function of PA, AP / P2P helpdeskResponsibilities
» E-mail/Call Handling for Vendor Setup, T&E & Invoice Processing
» Handling email and phone inquiries from internal customers, as well as external vendors and Escheat customers. Delivering professional, valuable, high quality service and assistance before, during, and after the customer's requirements are met
» Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
» Acts as liaison pertaining to Accounts Payable, ePro, Corporate Card, BCR, Escheat, Travel and Expenses, etc
» Develops communication between customers to have a smooth transaction.
» capability to execute and resolve query of a customer to build a better relationship
» Monitor generic email box for incoming queries and acexpertise them as per SLA
» Keep track of all requests received, either through ticket or manual tracker, for productivity and follow-up purposes
» Follow up with requesters/co-functional teams to provide quicker resolutions
» Follow up with Suppliers/Vendors wherever required
» Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
» Transfer/Escalate inquiries to appropriate teams for resolution
» Identify opportunities to improve/streamline process Qualifications we seek in youMinimum qualifications
» significant work practice in healthcare claim processing Preferred qualifications
» Good expertise of using Excel, MS Access Database
» Proficient in English language written and verbal communication
» Health Insurance client practice preferredGenpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit

Other details
» Department: Finance / Accounts / Tax Finance / Accounts / Tax
» Business Sector: Information technology - Software Information technology - Software
» Special Skills: customer relations,  customer relations, insurance,  insurance, quality,  quality, sales,  sales, sap,  sap, ms access,  ms access, customer focus,  customer focus, corporate card,  corporate card, accounts payable accounts payable
Recruiter details
»Employer's name Genpact
»Company Description:
GENPACT India Private Limited
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Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Delhi, The NCT of Delhi
Company Type Employer
Post Date: 03/26/2020 / Viewed 19 times
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